Customer Communications

Automated customer engagement and retention emails

Email Configuration Status

Required environment variables for email automation:

EMAIL_SENDER - Your Gmail address for sending emails
EMAIL_PASSWORD - Gmail app password for authentication
STRIPE_SECRET_KEY - For customer data retrieval

Email Types

Daily Motivational Quotes

Inspire customers with BJJ wisdom and motivation

Sent daily at 7:00 AM to active subscribers

Payment Reminders

Friendly reminder before subscription renewal

Sent 3 days before billing date

Payment Confirmations

Receipt and welcome back message

Sent immediately after successful payment

Soft Cancellation

Retention email with special offer

Sent when customer cancels subscription

Test Email Configuration

Email Type

Customer Email

Customer Name (Optional)

Automation Settings

Scheduled Communications

Automatically send customer communications based on subscription events and schedules.

Daily Quotes:
7:00 AM daily
Active subscribers only

Payment Reminders:
3 days before renewal
9:00 AM check

Welcome Series:
Day 1, 3, 7 sequence
New subscriber onboarding

Email Template Features

Motivational Quotes:

15 BJJ-specific inspirational quotes
Professional HTML formatting
Personalized with customer name
Call-to-action for training plan
Unsubscribe options included

Payment Communications:

Advance payment reminders
Professional receipt confirmations
Subscription renewal details
Account management links
Customer support contact info

Soft Cancellation:

50% discount retention offer
Benefits reminder and testimonials
Feedback collection request
Respectful cancellation process
Easy reactivation options

Technical Features:

Responsive HTML email design
Plain text fallback support
Gmail SMTP integration
Stripe customer data integration
Automated scheduling system

Monthly Reports Webhook Tester Dashboard